People support and development

Whether it is understanding current employment law or learning about new legislative changes, we can help. We attend practice management sessions and highlight employment law HR updates through our weekly Practice Update newsletter and on the Pinnacle Practice website.   

In 2020 Pinnacle launched two successful online learning programmes specially tailored to our practice workforce - Practice Nursing Leadership Series and Practice Management Learning Series. As we were able to draw on internal expertise, the learning sessions were free of charge for participants. 

During 2021 we expanded our free online learning programmes to include leadership, management and customer services. 

The courses offered are continually evolving. If you have any ideas for future learning topics please email helloHR@pinnacle.health.nz. 

Pinnacle is sometimes able to negotiate better training rates because of our unique role in supporting several practices across the network. We are members of EMA and Diversity Works.

If you are interested in these training courses please contact helloHR@pinnacle.health.nz to explore how we can support you.

For practices to thrive, we need to look after our most important asset – our people. Pinnacle offers free confidential counselling support through EAP. All practice staff members are eligible to this benefit regardless of their position or tenure. We have also negotiated preferred rates for a range of goods and services. A list of the member benefits we offer can be found on our website. 

An experienced HR practitioner can visit your practice and conduct a free HR audit. The audit will identify what you’re doing well as well as areas of possible HR risk and make recommendations on how to close the gaps. You can then choose whether to implement the changes yourself or contract us in to do some of the work for you. The decision is in your hands. 

If you are interested in finding out more contact helloHR@pinnacle.health.nz. 

Within any business, our people are our greatest asset, so it’s important to have the right roles with the right people in them to deliver great business and exceptional service. If you are going through change or just want to review the roles you have in the business, contact us for a chat and we can explore together if the people structure (roles and positions) you have is right, or if we could improve it.  

Team culture and the way people work together determines effectiveness, engagement and how well a team can deliver great service. If you are wanting to improve your team culture – which will help your team work even better together to deliver great patient service – give us a call.  

Leading people and teams is crucial within any team to ensure we are working with people in a way that gets the best out of them. When people feel well led, they work harder, engage more and contribute to great team culture and excellent customer service.  

We have a range of leadership development services from virtual online leadership workshops to one-to-one leadership coaching or mentoring. Keep an eye out for our leadership workshops throughout the year, or if you just want to chat about leadership, contact us. 

With the growing demands across the health sector to ensure we are meeting the cultural needs of our patients, cultural competency and its importance is also growing. There are many benefits to increasing the cultural competency of practice members, including to help improve services and improve equity in health outcomes. Contact us if you are interested to look into this or want to find out more.  

If you have difficulty recruiting to a non-clinical vacancy, we can manage your recruitment campaign. We can also list your vacancy on the Pinnacle website.

As a new addition to Pinnacle and the People and Culture team, I aim to bring my people-orientated experience to the role of HR coordinator to establish strong connections and support the organisation in providing a positive employee experience.

I have a bachelor’s degree in communications and a Graduate Diploma in Human Resources. I am passionate about fostering a supportive environment where employees feel valued and recognised.

Outside of work you can find me in nature, travelling, spending quality time with family/friends, baking sweet/savoury treats to share and prioritising my wellbeing by keeping active and healthy.

I first joined Pinnacle in 2015 and have been lucky enough to be exposed to a variety of different areas within the business and have settled in the People and Culture team. I have recently stepped up from the HR coordinator role to become an HR advisor. During my time as an HR coordinator, I have gained experience in key HR functions such as recruitment, onboarding, employee relations, and performance management which has enabled me to grow into the HR advisor role.

In my role as HR advisor, I am committed to continuous learning and staying updated on HR best practices, ensuring I can provide informed advice and efficient support to our managers.

I pride myself on having a high attention to detail and being approachable and responsive to requests.

I work from the Taupō office and enjoy having exposure to what services our localities provide as it gives me a different perspective.

In my spare time you will find me spending time with my husband and two young boys. We are lucky enough to be surrounded by amazing bike trails and living in Taupō means we get to go out in the boat frequently. I am also studying towards a Graduate Diploma in Human Resource Management to further develop my HR knowledge, so life is very busy!

I am a seasoned HR professional who is passionate about assisting others realise their potential and create a positive employee experience. My role involves coaching supervisors through any people issues within their teams and providing HR solutions and advice to the business. I have a strong focus on improving HR policy, systems and processes. 

I hail from Taranaki and completed my HR degree at Massey University. Following this I travelled extensively and met my South African husband who I convinced that NZ was the best place to live! I love the outdoors and keeping fit and am very family orientated with two girls that keep me busy outside of work.

Born and bred in Canada, I now consider New Zealand my home. I joined Pinnacle a very long time ago (too many years to count!) and because of my history here I have developed a deep appreciation for general practice and the important role it plays to keep us healthy. 
 
I have a degree in psychology and a Graduate Diploma in Human Resource Management and my primary focus is developing a high performing, values-led, future ready workforce.    
 
When I am not at work, I spend most of my time raising two teenage children with my husband, Peter and dreaming about the next overseas trip or reading crime novels.