Requesting an ambulance response from St John

This information is for primary healthcare staff calling an ambulance in areas covered by a St John Communications Centre (the Northern, Midland and South Island areas).

• It is vital that the priority of ambulance response is proportional to the severity of the patient’s clinical condition.
• Unfortunately, most requests for an emergency ambulance response are for clinical conditions that are not immediately life threatening.

St John now prefer that healthcare personnel phone 0800 262 665 when requesting an ambulance.

They have enhanced their system to ensure whenever possible calls coming in on this number are answered by a clinician in order to ensure the most appropriate response for the patient.

Where possible St John request a clinical person, such as a GP or nurse, make the call. 

Stickers and posters are available on the St John website to help you promote this phone number within your practice.

For more information

Visit the St John website (link below) for resources and contact details.