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On average, 18-25 per cent of most practice's patients ringing the practice in the morning fail to get through. The Patient Access Centre reduces this to 3.5 per cent by ensuring more people are on the phone at times of peak demand.
A guide to using PHO reports to communicate with patients in bulk.
With the recent change to indici claiming for some services, the eligibililty criteria is automated wherever possible. Find out how to adding the patient’s domicile DHB to their enrolment page to ensure they are recognised as eligible.