By developing new roles, we are able to re-allocate tasks that might otherwise be done by GPs and nursing staff. This can help patients to receive care in a timely fashion, from the right person first, while freeing up time for clinical staff to do what they’ve been trained for.

Find out about the physician associate (PA) role, scope and education, including information about the benefits to your practice and if a PA is a fit for you.

The Health Care Home is a primary health care model that gives patients more control, the practice team an environment where quality of care and innovation can flourish. It enables truly proactive, coordinated care for those that need it most breaking down the professional and system barriers that we know prevent patients from getting the best care.

A patient portal is a secure website which can receive and store patients' health information. The information, for example treatments received or medications, is uploaded via your PMS. It then allows other health providers or patients, depending on which tool is being used, to view a summary of the patient's health record.

All health providers have a duty to deliver services that are respectful of all people. Central to this care is respect of the patient’s privacy, gender identity and expression. We've pulled together a variety of resources to help practices create welcoming and inclusive spaces for the rainbow community.

Pinnacle has been working collaboratively at a national level for some time to re-imagine the primary care response for patients facing mental wellbeing challenges.

A core principle of good health service design is to work with patients as equal partners in their health care and enabling them to contribute to service developments with practice teams.

On average, 18-25 per cent of most practice's patients ringing the practice in the morning fail to get through. The Patient Access Centre reduces this to 3.5 per cent by ensuring more people are on the phone at times of peak demand.

The clinical assistant role, recently introduced at Tu Ora Compass, is designed to support GP's administration burden (processing results in particular). Tu Ora have shared a suite of resources.

Pinnacle is excited to be supporting the uptake of this online course and the valuable contribution the PCA/MCA role is making as part of the extended general practice team, in the care of their patients and whānau.