On average, 18-25 per cent of most practice's patients ringing the practice in the morning fail to get through. The Patient Access Centre reduces this to 3.5 per cent by ensuring more people are on the phone at times of peak demand.

By developing new roles, we are able to re-allocate tasks that might otherwise be done by GPs and nursing staff. This can help patients to receive care in a timely fashion, from the right person first, while freeing up time for clinical staff to do what they’ve been trained for.

The Health Care Home is a primary health care model that gives patients more control, the practice team an environment where quality of care and innovation can flourish. It enables truly proactive, coordinated care for those that need it most breaking down the professional and system barriers that we know prevent patients from getting the best care.

Understand the benefits of Pinnacle membership for you and your practice.

General practice is under enormous pressure, which can take a toll on employee health and wellbeing. This page includes information about available support and resources.

This 12-month programme partners with the regional Te Whatu Ora Nurse Entry to Practice Programmes (NETP) and provides training, education and support for nurses wanting to develop a career in a primary health setting.

Waikato DHB has made a report available to PHOs illustrating the average wait times (in days) for first specialist appointments (FSA) in secondary care. Please note this is an average across all priority groups. This report will be updated monthly by Waikato DHB.

Based in Waikato, the programmes offered by Rauawaawa health services are catered and driven by Kaumātua for Kaumātua. A wide range of FREE services offered exclusively to Kaumātua ensures a safe environment on site and in the community and reflect the complex needs of Kaumātua.

The COVID-19 Vaccine Immunisation Programme is working to strengthen the system-level approach to ensure the best possible outcomes for the population should they experience this adverse event. The Ministry of Health need to ensure consumers are well informed of this rare side effect and know when to seek help, and that the health system is poised to diagnose and clinically manage consumers with this condition appropriately.

Best Start Pregnancy Kōwae are a suite of best practice based assessment modules designed to improve quality care throughout the pregnancy journey and is designed to support consistent, comprehensive, and quality care by promoting enquiry, management, and referral to support services. The modules are designed with a pro-equity approach for Māori hapū māmā and pēpī Māori.